We ask that you once again follow those claims up with your bank, and provide further information where necessary. EFILive has not processed any transaction agreeing to approve the cardholders signature, nor can any record of a second transaction being processed be found. PLEASE NOTE: This refund is for the ONE transaction EFILive received, not two as per your claim above.ĮFILive does not have access to your credit card details given they are encrypted, and has not manually processed any credit card transaction on your behalf. You may need to check with your credit card provider, however refunds can take several days to appear on your statement.

Over the following 25 minutes a further 8 transactions were received, all of which were declined by the payment gateway.Īt your request, the payment that was processed has been refunded today 04/04/14 at 14:45 hours. This transaction was successfully processed through our payment gateway. There are 9 transactions in our system, the first on 02/04/14 (dd/mm/yy) at 19:19 hours. Your Help desk ticket has been responded to. The transaction is on my credit card as pending!īut EFI Live response is they have to many transactions through the site so they can't help? I'm kind of dumbfounded at the response?Īnyway this is to much trouble with no support, I just need a license! We have many transactions flowing through the site so unfortunately it's not an issue that we're able to resolve for you sorry.Īndrew JensenI've purchased licenses before? If you still have issues you may need to purchase licenses through a dealer. Our payment processor is Payment Express (DPS) in New Zealand.

You may red to contact your credit card issuing bank and ensure that thy are allowing your card to be used for foreign transactions. Went through the shopping cart and got to payment and would not go through. I tried the new EFI Live website last night, made a new account as required because of new site. Any dealers have an online shopping cart where I can buy licenses?

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